How Do I Get My Hermes Parcel?

Where is my Hermes parcel?

To track your parcel, you need to use your myHermes order number.

If you are unsure of your order number then please go to the “My Account area”, log in and then click on the “My Orders” tab to find your HRM number..

How do I contact my local Hermes courier?

We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8.30am-4pm Monday to Friday and 8.30am-2pm Saturday.

Can my Hermes parcel be collected?

You can drop off your parcels at your nearest drop off location or your friendly local courier can collect them from you.

Does Hermes have a live chat?

Domestic – UK to UK If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.

Is Hermes the worst delivery company?

For in the latest independent survey I’ve seen (of 9,000 users), out of all the nationwide delivery firms in the UK, Hermes came 14th out of the 17 ‘best and worst’ listed.

How long does Hermes standard delivery take?

2 to 4 daysStandard delivery – we’ll deliver your parcel in 2 to 4 days, including weekends. We can even collect it from your home or workplace. Next Day delivery – drop off your parcel at a ParcelShop before noon, and we’ll deliver it the very next day, including Saturday and Sunday.

What happens if a parcel goes missing?

So, if a parcel does go missing you can ask to cancel the order and receive your money back. If there wasn’t a set date chosen for delivery, the company has 30 days to issue the refund.

Is Hermes Parcel Return free?

If your return is free, you don’t even need to book online – just use the device from start to finish. All we need is your order reference number, email address, reason for returning the parcel and, for some retailers, what it is you’ll be returning.

How long before I can claim for a lost parcel?

Compensation Payments for loss Claims for loss must be made within 80 calendar days of the date of posting, or no claim will be entertained.

Why does Hermes say my parcel is on its way back to the sender?

If the tracking says “to be returned” then it will be going back to the retailer. It can take up to 14 days to be received back. Unless it gets lost in transit like my parcel did after apparently it was requested returned to sender when courier did not even attempt delivery @myhermes is a joke DO NOT TRUST THEM!!!

What does parcel on its way?

Your parcel is with a courier, on its way to its destination, and can be expected to arrive. Delivered. The parcel has arrived at its destination, or has been left in a designated safe place. Please note that tracking information for parcels sent from retailers will not always follow the route detailed above.

How do I speak to a human at Hermes?

The company is pretty cagey about giving out its customer service helpdesk phone number, which we think is a bad way for it to conduct its business, but the number you need is 0330 808 5456. Initially the call is handled by an automated system, but you should get the option to talk to someone during the process.

When Hermes says on its way?

When your parcel is on its way back to the retailer you’ll see the message ‘On its way back to the retailer’ as your final tracking point. From this point, you’ll know that we’ve handed your parcel back to your retailer, they’ll notify you either when they receive the parcel, or when the refund is complete.

Who can I report Hermes to?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

How much does it cost to send a Hermes parcel?

Two easy ways to send a parcelParcel sizeParcelShop or Locker drop offUnder 1kgParcelShop or Locker drop off Next Day £4.89 (£4.08 + VAT) Standard £2.90 (£2.42 + VAT)1-2kgParcelShop or Locker drop off Next Day £6.19 (£5.16 + VAT) Standard £4.20 (£3.50 + VAT)4 more rows

How do I email Hermes UK?

myHermes complaints contactsVisit Customer Services.Call Customer Services on 033 0333 6556.Visit Live Chat.Email Martijn deLange (Chief Executive Officer (CEO)) on Martijn.deLange@hermes-europe.co.uk.Tweet myHermes Customer Services.

What are my rights if a parcel is not delivered?

Under the Consumer Rights Act, you can ask the seller to deliver the item again if the item wasn’t delivered either: by an agreed date. within a reasonable time – usually within 30 days.

What do I do if my Hermes parcel is not collected?

If a Hermes collection fails, they offer three collection attempts as standard; if your collection fails you do not need to rebook. They will automatically re-attempt the next day.

How do I know when my Hermes parcel will be collected?

You can expect your parcel to be collected between 8am to 8pm Monday to Friday, and between 8am to 6pm on Saturdays. We don’t collect parcels on Sundays or on bank holidays. Don’t forget, you can also use any one of our ParcelShops to drop off your parcel at a time to suit you.

What happens if a parcel is sent to the wrong address?

No matter what the mistake is, a parcel with an incorrect or incomplete address can cause delays. If you put a return address on the outside of the package, the person that receives it might try to ‘return to sender’ themselves. Alternatively, they might drop the package off at their local Post Office.

Who is responsible if a package is lost?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund.